Return & Refund Policy
Returns Policy – Bijoro
We want you to feel confident in every Bijoro purchase. That’s why we offer a 14-day return policy on eligible items.
Eligible for Return
- Jewelry in original, unworn condition
- All original packaging, certificates, and accessories included
- Items that are not customized or engraved
Not Eligible for Return
- Custom or engraved jewelry
- Modified pieces
- Final sale or clearance items
Return Process
- Contact Us: Email care@bijoro.com with your order number.
- Confirm Eligibility: Our team will confirm whether your item qualifies for a return.
- Packaging: Place the item along with its original packaging, certificates, and any accessories into a secure box.
- Return Address: Contact us to receive the correct return address before shipping your package.
- Customer Responsibility: Bijoro does not provide prepaid return shipping labels. Customers are responsible for the cost of return shipping.
- Shipping Instructions: Prepay all return shipping charges using your preferred shipping carrier. For your protection, insure the package for the full value of the items plus shipping charges and send it with signature required.
Refunds
- Refunds are processed within 7–10 business days of receiving and inspecting the returned item.
- Refunds are issued to the original payment method.
- You will receive confirmation by email once your